Privacy Policy
Effective Date: 28 July 2026
Last Updated: 28 July 2026
1. Introduction
Bobby Brown Garden Construction Limited ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation or use our landscaping services.
We process your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data protection legislation.
2. Who We Are
Bobby Brown Garden Construction Limited
11 Chiltern Avenue
Stone
Buckinghamshire
HP17 8QZ
Email: info@bbgardenconstruction.com
Website: www.bbgardenconstruction.com
If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details above.
3. Personal Information We Collect
Depending on how you interact with us, we may collect:
Your name
Postal address
Email address
Telephone number
Property address where work is to be carried out
Details relating to your landscaping project
Correspondence between you and us
Quotations, invoices and payment records
Photographs of work carried out (where applicable)
CCTV images where you visit our premises
We do not knowingly collect special category personal data unless required for a specific reason and with an appropriate legal basis.
4. How We Collect Your Information
We collect information when:
You complete our website contact form.
You contact us by telephone, email or social media.
You request a quotation.
You become a customer.
You make payment for our services.
You visit our premises where CCTV is in operation.
5. How We Use Your Information
We use your personal information to:
Respond to enquiries.
Provide quotations.
Arrange site visits.
Carry out landscaping services.
Manage projects.
Communicate throughout your project.
Prepare invoices.
Process payments.
Maintain accounting records.
Comply with legal obligations.
Improve our customer service.
Protect our business against fraud or misuse.
We do not send marketing emails or newsletters unless you have specifically requested them.
6. Our Legal Basis for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:
Performance of a contract.
Taking steps prior to entering into a contract.
Compliance with legal obligations.
Our legitimate business interests, provided these do not override your rights.
Consent where required by law.
7. Payments
We currently accept payment by bank transfer.
We do not store your bank account details beyond what appears on payment records necessary for accounting and legal purposes.
8. Website Contact Form
When you complete our contact form, we collect the information you voluntarily provide in order to respond to your enquiry and provide quotations.
9. Social Media
We operate business pages on social media platforms including Facebook and Instagram.
If you contact us through these platforms, your information is also subject to the privacy policies of those providers.
We may respond to enquiries and messages received through social media but do not use personal information obtained through these platforms for unsolicited marketing.
10. Google Maps
Our website may use Google Maps to help visitors locate our business or service area.
Google may collect technical information such as your IP address and location data when using this feature. Google's use of your information is governed by Google's own Privacy Policy.
11. Cookies
Our website may use cookies to improve functionality and user experience.
Cookies may be used to:
Remember website preferences.
Improve website performance.
Maintain website security.
You can manage or disable cookies through your browser settings.
12. CCTV
CCTV operates at the front of our property for the purposes of:
Crime prevention
Public safety
Protection of our property and equipment
Images are retained only for as long as reasonably necessary unless required for legal proceedings or investigations.
13. Who We Share Information With
We only share personal information where necessary.
This may include:
Accountants
Legal advisers
HM Revenue & Customs (HMRC)
Banks
Insurance providers
IT service providers
Website hosting providers
Law enforcement or regulatory authorities where legally required
We do not sell your personal information.
14. Data Retention
We retain personal information only for as long as necessary.
Typically:
Customer records, quotations, invoices and financial records are retained for up to seven years to comply with tax and accounting obligations.
General enquiries that do not become customers are normally retained for up to two years.
CCTV recordings are retained only for a reasonable period unless required for investigation.
15. Data Security
We take appropriate technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, alteration or destruction.
These measures include secure passwords, restricted access to business information and secure storage of customer records.
16. International Transfers
Where any third-party service providers process information outside the United Kingdom, we take reasonable steps to ensure appropriate safeguards are in place in accordance with UK data protection law.
17. Your Rights
You have the right to:
Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your personal information where applicable.
Request restriction of processing.
Object to certain processing.
Request transfer of your information where applicable.
Withdraw consent where processing relies on consent.
To exercise your rights, please contact us using the details provided above.
18. Complaints
If you are unhappy with how we process your personal information, please contact us first so we can try to resolve the matter.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
19. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, business practices or website functionality.
The latest version will always be published on our website with the revised effective date.
20. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact:
Bobby Brown Garden Construction Limited
11 Chiltern Avenue
Stone
Buckinghamshire
HP17 8QZ
Email: info@bbgardenconstruction.com
Website: www.bbgardenconstruction.com